Notification Channels
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Push notifications alone miss people — devices go silent, apps get uninstalled, on-call engineers sleep through banners. Notification channels let reminder and escalation steps in a campaign’s workflow reach users through third-party messengers they already check.
The notification-only model
Section titled “The notification-only model”Every channel follows the same privacy rule:
Content stays in Pidgr. A channel message carries the recipient’s first name and a deeplink back to the campaign — never the campaign body, attachments, or any other message content.
A typical channel notification reads:
Hi Ana — you have a pending action in Pidgr: "Q3 Security Policy".Open it here: https://links.pidgr.com/c/abc123This keeps third-party providers out of your sensitive communication path: Telegram, Slack, or your SMS carrier only ever see that something is pending, not what.
When channels fire
Section titled “When channels fire”Channels are attached to reminder and escalation workflow steps — not to initial delivery. The first delivery always goes through the Pidgr apps (mobile, desktop, web). If the user hasn’t acted by the time a reminder or escalation step executes, the configured channels carry the nudge.
Available channels
Section titled “Available channels”| Channel | Availability | Opt-in model | Personal opt-out |
|---|---|---|---|
| Live | Directory email (automatic) | No — mandatory once enabled by the org | |
| Telegram | Rolling out | User follows the Pidgr bot | Yes |
| Slack | Rolling out | Workspace OAuth install + email match | No — mandatory once enabled by the org |
| SMS | Rolling out | Verified phone number | Yes — STOP keyword honored |
| Generic Webhook | Rolling out | Org-configured endpoint (no per-user step) | N/A (org-level) |
Availability badges:
- Live — generally available in production.
- Rolling out — actively shipping; behavior documented here is the launch contract and may change before general availability.
Recipients are always Pidgr users
Section titled “Recipients are always Pidgr users”Channels never message external recipients. A channel notification is only ever sent to a user who already exists in your Pidgr organization, and only for a delivery that already exists in their Pidgr inbox.
Admin setup at a glance
Section titled “Admin setup at a glance”- Open the admin dashboard → Integrations.
- Enable the channels your organization wants to use and complete each channel’s setup (see the per-channel pages).
- In the workflow editor, add the channel to a reminder or escalation step’s notification options.
- Users complete any per-channel opt-in (Telegram bot follow, phone verification) from their profile.