Telegram Channel

Rolling out Telegram is actively shipping. The behavior documented here is the launch contract and may change before general availability.

The Telegram channel delivers reminder and escalation notifications as direct messages from the Pidgr bot. Like every channel, it is notification-only: the message carries the recipient’s first name and a deeplink — campaign content never leaves Pidgr.

What gets sent

Hi Ana — you have a pending action in Pidgr: "Q3 Security Policy".
Open it here: https://links.pidgr.com/c/abc123

Opt-in model: bot follow

Telegram linking is user-initiated — Pidgr cannot message a Telegram account that hasn’t followed the bot:

1. The user opens Profile → Notification channels → Telegram in the Pidgr app.
2. Pidgr shows a personal link of the form t.me/<pidgr_bot>?start=<token> (and a QR code on desktop).
3. Tapping the link opens Telegram and sends /start <token> to the Pidgr bot.
4. The one-time token maps the Telegram account to the Pidgr user; the link expires after use.

Personal opt-out

Telegram is an opt-out-allowed channel. A user can stop notifications at any time by:

• toggling Telegram off under Profile → Notification channels, or
• blocking / deleting the conversation with the bot (Pidgr detects the block and marks the channel unreachable).

Opting out of Telegram never affects in-app delivery — the campaign remains in the user’s Pidgr inbox.

Admin setup

1. Open the admin dashboard → Integrations → Telegram.
2. Enable the channel for your organization. No bot credentials are needed — the official Pidgr bot is shared across organizations and identities are scoped per user token.
3. In the workflow editor, add Telegram to the notification options of any reminder or escalation step.
4. Encourage users to link their accounts — admins can see per-channel reachability counts in the dashboard, but never users’ Telegram identities.

Behavior notes

• Unlinked users are skipped silently — if a reminder step fires for a user who hasn’t followed the bot, the step simply uses the other configured channels.
• No group chats — the bot only ever sends one-to-one direct messages.